EASYPCADVICE Terms and Conditions

Terms and ConditionsFor Easy PC Advice to be able to attend at your home or business or give advice whether it be over the phone or in person, it is acknowledged that anyone who asks for our services agrees with the following Terms and Conditions.

In this page the term 'You/Your' means 'The Customer' and EPCA means 'Easy PC Advice'. These Terms and Conditions are here to protect the business and ensure that our customers receive a great service.

For more information please call us on

07956 393114

 

 

General

  1. Home Users promise to pay the final balance to the Technician when the work has been carried out unless otherwise stated by the Management at EPCA.
  2. Business users must pay the final balance for the month by the 28th of each month if you have an account with us, otherwise payment must be made as per item 1. To have an account with us you must have used EPCA at least once.
  3. EPCA will accept Cash, Cheque, Debit/Credit Card or PayPal for work carried out.
  4. If payment is made by Cheque, in some cases final work i.e. uploading of websites etc will not be carried out until the cheque has cleared.
  5. For the No-Repair, No-Rate guarantee to be valid it is your responsibility to have all the necessary Hardware, Software in place if you want EPCA to assist you. If you do not have the correct Hardware/Software in place, you will still be charged for the time the Technician has been at your premises which will be due before EPCA leaves the premises. If we are unable to repair the problem and you had all the necessary Hardware/Software in place, you will not be charged for the hourly rate but the call-out charge is still required. If a partial repair is implemented i.e. your pc had more than one issue and one was resolved then full payment is still required. This guarantee does not include Hardware failures as it will be up to you whether you want the hardware replacing.
  6. When attending your home or business, the staff of EPCA will not accept any verbal or physical abuse and the home owner/business owner could face prosecution if such abuse is received.
  7. EPCA will try their best to rectify any issues that you may have but will also give honest advice and will state as soon as possible if we are unable to complete a task.
  8. It is the sole responsibility of the management at EPCA to give discounts whenever they see fit and EPCA has the right to remove any offers without notice.
  9. EPCA has the right to refuse to attend your home or business or give advice at any time if we feel it is not suitable.
  10. EPCA will not share any of your personal details with any third party companies. Your details are for our records only and any email addresses given will only be used to send you invoices, alerts or update you on any offers that may be happening within EPCA.
  11. EPCA does not accept responsibility for any loss of files or data and it is your responsibility to make sure you have backed up your Data.
  12. EPCA cannot be held responsible for any damage (internally or externally) to hardware/software and any hardware left at our premises is at your own risk.
  13. EPCA does not accept responsibility for any loss or damage that may be caused by any of our Technicians although we do thorough checks to ensure all our Technicians are trustworthy, reliable and very consciencious about customer's homes and businesses.
  14. EPCA will give independant advice which does not have to be taken by the customer.
  15. Free Telephone advice allows up to 15 minutes of free conversation with our technicians. If the conversation is to go longer than this we suggest a home/site visit or where possible, Remote Support to ensure complete satisfaction from our customers which will be chargeable at our standard rates as mentioned on the Pricing page.
  16. Companies that do regular (more than 3 call-outs) business with EPCA are entitled to have their logo placed on our site with a small link back to their website. For more information contact the Manager via the standard email address.
  17. Cracked or damaged laptop screens are repaired by our 3rd party company and all charges include pickup from your address and return of the laptop to you again. In many cases we can return the laptop to you within 24 hours.
  18. Any complaints are to be made in writing to the following email address: support@easypcadvice.com where they will be dealt with by the Management.

Data Recovery

  1. If EPCA starts Data Recovery on behalf of the customer the amount quoted is payable in full even if the data recovered is not what the customer expected.
  2. If no data is recoverable there is no charge for the service however if EPCA has been called out to remove the HDD for you, there may be a call-out charge for the visit.
  3. EPCA is not responsible for the integrity of the data as parts of the data may have been corrupted by the original issue.
  4. EPCA does not accept responsibility for any loss of files or data and it is your responsibility to make sure you have backed up your Data.

Websites and Web Design

  1. EPCA does not currently develop/design e-commerce websites and cannot quote for such development.
  2. Payment for new websites must be made before the site goes live. All new sites are developed on the EPCA Server and can be viewed live online prior to the transfer to your Domain Server.
  3. Payments for maintenance of websites must be made within 7 days of the maintenance requested being completed.

Online Store

  1. For details of our Delivery and Returns Policy please CLICK HERE
  2. Products from our Online Store are on a 'While Stocks Last' basis and in the event that a product has ceased production when you purchase it we may not be able to get the exact product you require. However we will inform you of this and will try to find a suitable replacement in the event that the product is no longer available. See each item specifically to see availability.
  3. Installation dates for Hardware/Software purchased from our Online Store are subject to availability. An installation date will be provided to the customer as soon as the product is in stock at the EPCA office.

Discounts and Offers

  1. EPCA Loyaly Discounts are signed by the Technician and details of visit are logged by EPCA to ensure compliance.
    ~ Only one signature is allowed per visit.
    ~ Any attempt to forge a signature will result in exclusion from the loyalty scheme.
    ~ The completing signature for that visit may be used in the discount, i.e. if EPCA has been called out for a 3rd visit, the Call-Out can be discounted.
    ~ EPCA has the right to cancel this promotion at any time without notice.
    ~ 3 Signatures can be redeemed for a call-out only and not money off an hourly rate.
    ~ 6 Signatures is for 1 free hour only. If call-out is required customer still needs to pay this fee.
    ~ Free call-out is for customers within the 10 mile radius only.
  2. EPCA has the right to cancel and offers or discounts at any time without notice.
  3. Customers are not able to use offers on Flyers with the current monthly offer.
  4. Festival competitions do not include discounts from our Online Store or for Website Design.

Remote Support Rescue

  1. To be able to receive remote support rescue assistance as a new customer, we must have your Full Address, Contact and Email details on our system
  2. Payment must be paid via the Online Payment System at the end of the remote session. Failure to pay will result in legal action.

 

 

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