Easy PC Advice to be able to attend at your home or business or give advice
whether it be over the phone or in person, it is acknowledged that anyone
who asks for our services agrees with the following Terms and Conditions.
this page the term 'You/Your' means 'The Customer' and EPCA means 'Easy
PC Advice'. These Terms and Conditions are here to protect the business
and ensure that our customers receive a great service.
more information please call us on
Users promise to pay the final balance to the Technician when the work
has been carried out unless otherwise stated by the Management at EPCA.
users must pay the final balance for the month by the 28th of each month
if you have an account with us, otherwise payment must be made as per
item 1. To have an account with us you must have used EPCA at least
EPCA will accept Cash, Cheque, Debit/Credit Card or PayPal for work
payment is made by Cheque, in some cases final work i.e. uploading of
websites etc will not be carried out until the cheque has cleared.
For the No-Repair, No-Rate guarantee to be valid it is your responsibility
to have all the necessary Hardware, Software in place if you want EPCA
to assist you. If you do not have the correct Hardware/Software in place,
you will still be charged for the time the Technician has been at your
premises which will be due before EPCA leaves the premises. If we are
unable to repair the problem and you had all the necessary Hardware/Software
in place, you will not be charged for the hourly rate but the call-out
charge is still required. If a partial repair is implemented i.e. your
pc had more than one issue and one was resolved then full payment is
still required. This guarantee does not include Hardware failures as
it will be up to you whether you want the hardware replacing.
When attending your home or business, the staff of EPCA will not accept
any verbal or physical abuse and the home owner/business owner could
face prosecution if such abuse is received.
EPCA will try their best to rectify any issues that you may have but
will also give honest advice and will state as soon as possible if we
are unable to complete a task.
It is the sole responsibility of the management at EPCA to give discounts
whenever they see fit and EPCA has the right to remove any offers without
EPCA has the right to refuse to attend your home or business or give
advice at any time if we feel it is not suitable.
will not share any of your personal details with any third party companies.
Your details are for our records only and any email addresses given
will only be used to send you invoices, alerts or update you on any
offers that may be happening within EPCA.
does not accept responsibility for any loss of files or data and it
is your responsibility to make sure you have backed up your Data.
cannot be held responsible for any damage (internally or externally)
to hardware/software and any hardware left at our premises is at your
does not accept responsibility for any loss or damage that may be caused
by any of our Technicians although we do thorough checks to ensure all
our Technicians are trustworthy, reliable and very consciencious about
customer's homes and businesses.
will give independant advice which does not have to be taken by the
Telephone advice allows up to 15 minutes of free conversation with our
technicians. If the conversation is to go longer than this we suggest
a home/site visit or where possible, Remote Support to ensure complete
satisfaction from our customers which will be chargeable at our standard
rates as mentioned on the Pricing
that do regular (more than 3 call-outs) business with EPCA are entitled
to have their logo placed on our site with a small link back to their
website. For more information contact the Manager via the standard email
or damaged laptop screens are repaired by our 3rd party company and
all charges include pickup from your address and return of the laptop
to you again. In many cases we can return the laptop to you within 24
complaints are to be made in writing to the following email address:
where they will be dealt with by the Management.
EPCA starts Data Recovery on behalf of the customer the amount quoted
is payable in full even if the data recovered is not what the customer
no data is recoverable there is no charge for the service however if
EPCA has been called out to remove the HDD for you, there may be a call-out
charge for the visit.
is not responsible for the integrity of the data as parts of the data
may have been corrupted by the original issue.
EPCA does not accept responsibility for any loss of files or data and
it is your responsibility to make sure you have backed up your Data.
and Web Design
does not currently develop/design e-commerce websites and cannot quote
for such development.
for new websites must be made before the site goes live. All new sites
are developed on the EPCA Server and can be viewed live online prior
to the transfer to your Domain Server.
for maintenance of websites must be made within 7 days of the maintenance
requested being completed.
details of our Delivery and Returns Policy please CLICK
from our Online Store are on a 'While Stocks Last' basis and in the
event that a product has ceased production when you purchase it we may
not be able to get the exact product you require. However we will inform
you of this and will try to find a suitable replacement in the event
that the product is no longer available. See each item specifically
to see availability.
dates for Hardware/Software purchased from our Online Store are subject
to availability. An installation date will be provided to the customer
as soon as the product is in stock at the EPCA office.
Loyaly Discounts are signed by the Technician and details of visit are
logged by EPCA to ensure compliance.
~ Only one signature is allowed per visit.
~ Any attempt to forge a signature will result in exclusion from the
~ The completing signature for that visit may be used in the discount,
i.e. if EPCA has been called out for a 3rd visit, the Call-Out can be
~ EPCA has the right to cancel this promotion at any time without notice.
~ 3 Signatures can be redeemed for a call-out only and not money off
an hourly rate.
~ 6 Signatures is for 1 free hour only. If call-out is required customer
still needs to pay this fee.
~ Free call-out is for customers within the 10 mile radius only.
has the right to cancel and offers or discounts at any time without
are not able to use offers on Flyers with the current monthly offer.
competitions do not include discounts from our Online Store or for Website
be able to receive remote support rescue assistance as a new customer,
we must have your Full Address, Contact and Email details on our system
must be paid via the Online Payment System at the end of the remote
session. Failure to pay will result in legal action.